Foodics Knowledge

Contact us

n.go

n.go is a virtual drive-thru application from which users can explore restaurants/cafes and order from it while driving to the store location to receive their order and make it easy for restaurant staff to receive the order from the same point of sale they are working on.

You can reach n.go at:

Notes About The Integration

  • The integration does not cover combos or discounts.

  • The order will be sent to Foodics cashier once the customer clicks on the Please prepare my order option from the n.go application.

Enabling the Integration

Note: You must have an n.go account before enabling this integration. If you don't have an account contact n.go to register.

  1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with a non-owner user, you will not be able to activate the integration.

  2. Navigate to the Marketplace page ---> Search for n.go under Online Ordering category ---> Click Install.

  3. You will be navigated to n.go merchant panel to enter your n.go business credentials to sign in.

  4. Go to the Settings page from the left navigation menu.

  5. Scroll down to Foodics Settings ---> Click Enable then click on the Submit button.

  6. Authorization page appears, Foodics will ask you to Authorize n.go to access your Foodics Account, click Authorize n.go To Access My Account to proceed.

  7. You will be redirected back to the n.go dashboard.

  8. Follow the Menu Sync section to sync your Foodics account data to your n.go account.

  9. Integration has been enabled successfully.

Menu Sync

After successfully enabling the integration, Kindly follow the below steps in order to sync your Foodics account data to your n.go account.

  • Map your Branches (fill the data with the correct location and branch opening hours) then click next.
  • Map your Menu Categories then click next.
  • Map your Addons (Modifier options) then click next.
  • Map your Menu Products then click next.

However, any Menu Updates after the initial sync will be automatically synced to n.go account.

How to receive n.go orders in Foodics Cashier

n.go orders will be received as explained in the Accept Online Orders Article.

FAQs

Q1: n.go is sending orders to my restaurant but I’m not receiving them in Foodics cashier application!

A: Please check the below points:

1- Sign in to your Foodics account at console.foodics.com/login, then go to the Orders Page. This page will show you all API orders that are in Pending status

2- Are there any pending orders from n.go?

If Yes:

Make sure you have implemented all needed steps to receive online orders as explained in the Accept Online Orders Article.

In the cashier app, click HOME --> Sync Data

Ask n.go to send new orders to test, orders should be received by the cashier

If No:

There is an issue at n.go's side in sending orders to your Foodics account. Please communicate with n.go and inform them that there are no orders created from n.go in your Foodics account.