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Bonat Pick Up

Introduction

Bonat is a customer engagement platform with multiple features that support the growth of the businesses

As a Foodics user, you can allow your customers to easily make pick up orders from your store using Bonat mobile app.

You can manage your customer pickup through a dashboard that analyzes your customer data and allows you to easily communicate with them while collecting feedbacks.

For more details:

Pre Requirement

To be able to use this integration, you need to contact Bonat to activate the pickup feature on your Bonat account. If you don't have an account, you can reach them at customercare@bonat.io to create and configure your account

Once your Bonat account is ready, proceed to enable the integration

Enabling The Integration

1- Sign in to your Foodics account at console.foodics.com/login

2- Navigate to Marketplace page --> Search for Bonat Pickup under Online Ordering category --> Click Install

3- Log in to your Bonat account

4- Foodics will ask for your permission

Click Authorize to proceed

Click Cancel if you want to cancel the process

5- After clicking Authorize, Bonat Pickup will be connected to your Foodics account

How to Receive Orders from Bonat Pickup Integration in Foodics Cashier

Orders from Bonat Pickup Integration will be received as explained in the Accept Online Orders Article

FAQ:

Q1: Bonat is sending orders to my restaurant but I'm not receiving them in Foodics cashier application

A: Please check the below points

1- Sign in to your Foodics account at console.foodics.com/login, then go to Orders Page. This page will show you all API orders that are in Pending status

2- Is there any pending orders from Bonat Pickup?

If Yes:

  • Make sure you have implemented all needed steps to receive online order as explained in the Accept Online Orders Article
  • In the cashier app, click HOME --> Sync Data
  • Ask Bonat Pickup to send new orders to test, orders should be received in the cashier

If No:

  • There is an issue at Bonat side in sending orders to your Foodics account. Please communicate with Bonat and inform them that there are no orders created from Bonat in your Foodics account