A

Account Number

Is a unique number used to differentiate businesses

Accounting Integration

The Accounting integration provides a way to sync your sales and inventory transactions to your accounting software. Available accounting integrations are QuickBooks and Xero.

Active Orders

Are orders which have not fully paid or voided.

Active Payment

Are payment methods that are marked active in the dashboard.

Actual Time

Is the exact date and time in which a process was performed.

Ahead Orders

Orders having their payments postponed to later specified time.

API Secret

It's a unique code that gives the user the ability to access the data through the API.

App Access

A user who have a Login Pin assigned.

Approved Transactions

Transactions that have been approved by an authorized user.

App version

Reflects the App's currently running version.

Attendance Status

Shows clock in time for each employee.

Auto Pair

Is a setting used to allow Auto Pairing between devices that are registered within the same branch.

Average Per Order

The average amount of sales per order which can be calculated as follows: Average Per Order = Price of Total Sales / Quantity of Total Sales

Average Per Person

The average amount of sales per person which can be calculated as follows: Average Per Person = Price of Total Sales / Guest Count

B

Barcode Scanner

Is a device used to scan entities with barcodes set up into the system. It replaces the manual selection approach.

Branch Tags

Are a method of grouping branches that share similar characteristics. Such as branches that are located in a specific city.

Branches Dashboard

A summary view for all branches regarding their active orders, pending payments, occupied tables, cashier devices statuses and last sync/order.

Bump

Is an action used in KDS device to notify the users/clients that the orders/products in the kitchen are ready. Bumped orders can be recalled using the history button and can be dismissed once they are done.

Business Date

The business date in which the order was created on.

Business Intelligence Integration

Business Intelligence is the use of technologies, applications and practices for the collection, integration, analysis, and presentation of business information to support better business decision making. Available tools include, Fruits360 and ShopBrain.

Business Start Time

Is a Cashier app settings option in which three Time options can be set in order to automatically End Day. If cashier doesn't end day after 12:00 am the cashier will automatically end it at these times and start a new business date, 4:00 AM, 5:00 AM, 6:00 AM.

C

Call Center and API Orders

Are two services provide by Foodics for enabling Online Ordering.

Call Center Dashboard

A summary view of call center orders (Active, Done) and agents performance in terms of orders and net sales.

Call Name

Assign a Call Name to the person to be called when the order is ready.

Cash Drawer

Is the box that contains the cash payments at Cashier counter.

Cash Drop

Is used to remove money from the drawer when the drawer is getting heavy, the removed money can be saved in another safe.

Cashier App

Is the Foodics provided application for placing and managing orders.

Cashier Printer

Printer device that's dedicated to Cashier transactions. It's usually positioned at the Cashier Counter.

Cashier Register

Is the section of the cashier where the menu is reflected.

Charges

Are additional fees for services such as, delivery fees and service fees.

Cash Shortage

(Opposite of Cash Surplus) Is the amount of variation between the closing amount and estimated cash in register and is shown when the amount of cash is less than what it should be. This value is represented as: Cash Shortage = Closing Amount - Estimated Cash In Register

Cash Surplus

(Opposite of Cash Shortage) Is the amount of variation between the closing amount and estimated cash in register and is shown when the amount of cash is greater than what it should be. This value is represented as: Cash Surplus = Closing Amount - Estimated Cash In Register

Check

A printable check that depicts the order's details.

Clear Customer

Is the action used to unlink the customer's association with the order. Must Assign Customer for it to appear.

Clock In

Is the action of starting the employee's shift, helps documenting employees attendance and compare sales done by each employee.

Clock Out

Is the action of ending the employee's shift, till should be closed in order to clock out.

Close Till

Is a Cashier app button used to enter the amount of money found in Cash Drawer at the time of ending a shift.

Closing Amount

Is the amount entered by the user when closing the till, it represents the summation of all cash based payment methods. Closing amount should match to the estimated cash in register amount.

Console Access

A user who have an email address and a password assigned.

Console Orders

Refers to orders made using the console (Call Center & Web Cashier) orders.

Cost Adjustment

Are inventory transactions made to change the previously calculated cost.

Custom Price

Is the ability to set customized prices for different units in different branches.

Customer Account Balance

Represents the amount that the customer owes to the business. Can be calculated using the following equation: Account Balance = Total Credit - Total Debit

Customer Favorite Branch

Is the branch that the customer makes the most orders from.

Customer Favorite Product

Is the product that the customer orders frequently.

Customer Loyalty Balance

Represents the amount of points/punches that the customer collected so far. This number resets every time it hits the reward required points/punches value.

Customer Tags

Are a method of grouping customers that share similar characteristics. Can be used to categorize customers that belong to a certain entity for example.

Customer Total Credit

Is the total amount the customer owes to the business.

Customer Total Debit

Is the total of house account payments made by the customer to the business.

Customer Total Earned Points/Punches.

Is the summation of all points/punches acquired by the customer.

Customer Total Spent

Is the total amount spent by the customer in all branches.

D

Dashboard

Is the Foodics summary for various sections of the console.

Declined Orders

Are those orders sent by Waiter or Call Center, and have been rejected by Cashier.

Default Order Type

The default order type used, can be set manually from Cashier Settings. Selected value will be set automatically when New button is pressed on the Cashier App.

Delayed Products

Is a product that has exceeded its dedicated preparation time.

Delay

The amount of time delay without performing either Payment or Void.

Delivery Address

Used in delivery orders, if registered in the dashboard address will be set automatically. Can be added/modified using the Set Delivery Address option in Cashier Order Options.

Delivery Management Integration

Is the use of delivery management softwares to provide a dedicated system to manage delivery orders, teams, dispatchers, and drivers. It also provides analytics about performance regrading different aspects of the delivery process. Available platforms include Dook, Swift, Order Lord and Yswa.

Device Ip Address

Represents the device's IP Address, requires an internet connection.

Diagnostics

Is an application screen that contains information related to the host device and the application itself.

Dial Code

The dial code which corresponds to the country in which a person is located.

Digital Menu Integration

Digital Menu gives you the ability to create a visually striking, contemporary digital tablet menu. Such as FineDine.

Digital wallet Integration

A digital wallet refers to an electronic device or online service that allows an individual to make electronic transactions. Such as STC Pay.

Discount Qualifications

Is the deciding factor of what the discount can be applied on (product/order level or both).

Display APP

Is the Foodics provided application for showing the order and total price for the customer at Cashier Counter in order to serv for the payment process.

Done Orders

Orders paid in full will have its status changed to Done.

Done Transactions

Inventory Transactions that have been completed.

Drawer operations

Is the process of removing/adding cash to the cash drawer it can be (pay in, pay out, cash drop or open drawer).

Drawer operations Reason

Is the reason causing one of the drawer operation types to be conducted.

Due Time

The maximum dedicated time for the Ahead orders' payment.

E

Edit Tables

Is the process of rearranging tables within a section from the cashier app to simulate the physical layout of the sections.

Employee Number

An internal number given to each employee by the business.

Enabled order types in prints

This term refers to which orders are enabled for which printer, it can be specified from the Device Settings in the Cashier App.

Enabled products in kitchen

This term refers to which products are associated with which kitchen printer. It can be customized from the Device Settings in the cashier.

Enabled Tables

Select the tables in which this Waiter user can assign orders to when making Dine in orders.

Enabled Waiters

Are the set of enabled employees to act as Waiters.

End Day

Is a Cashier app button used to end the business day.

ERP Integration

ERP, or enterprise resource planning, is a modular software system designed to integrate the main functional areas of an organization's business processes into a unified system. Available softwares include Muazanh.

Estimated Cash in Register

This represents the Cashier device estimation for the value that should be in Cash Drawer at the time of closing the till.

F

Full Payment

Is the process of paying the total price amount required for an order.

G

Geidea

A special payment methods that is added to your list of payment methods needs further configuration.

General Dashboard

A summary view of the business as a whole in terms of number of orders, net sales and net income.

Geocoding Integration

Geocoding is the process of transforming a description of a location such as a pair of coordinates, an address, or a name of a place to a location on the earth's surface. Available softwares include What3Words.

Gift Cards

Is a voucher sold by the business to be used as an alternative to cash for orders.

Group Bump

Is the process of bumping all products that share the same customization.

Guests

The number of persons who visited the restaurant.

H

HID

The ID that uniquely identifies each transaction or item or any entity in the database. Can be used by integrators to find or fetch certain transactions or items.

Hourly Sales

Is a graph used to show the sales by hour, usually used to measure a store's traffic at a given time.

House Account

Is a feature used to store customers credit and debit transactions.

House Account Payment

Is a form of payment made by the customer to pay off the credit he owes the business, can be processed through the console or the cashier app. Also, can be used for advanced payments.

House Account transactions

Provides a list of all house account made transactions debit/credit.

I

Inactive User

Is an app user who does not perform any action on the device for a period of time.

Initial Waiting Time

Waiting time usually starts from 0, it can be changed to start from a determined initial waiting time.

Internet Status

Represents the connection status to the internet, can be connected or not connected.

Inventory Category

Is a grouping mechanism for inventory items used for reporting purposes.

Inventory Count

Is a transaction used for stocktaking.

Inventory Dashboard

A summary view of all inventory transactions, can be used to approve pending transactions and reorder low level items.

Inventory Item Recipe

Is the collective items and quantities used of inventory items to create another inventory item. Usually used in producible items.

Inventory Item Tags

Are a method of grouping inventory items that share similar characteristics. Can be used to facilitate the use of inventory transactions.

Inventory Levels

The quantity of each inventory item available in the stock.

Inventory End of Day

Is the time in which your inventory business day ends and all upcoming inventory transactions will be assigned to a new business day.

J

Join Order

Allows you to combine two different orders into one.

K

KDS APP

Is the Foodics provided application for serving ordering processes inside the Kitchen.

Kitchen Done at Time

Is the time in which the order has finished preparing in the kitchen.

Kitchen Printer

Printer device that's dedicated to kitchen transactions. It's usually positioned at the kitchen in order to communicate with chefs.

Kitchen Print

A paper that contains information relevant to the kitchen's view. Must assign a kitchen printer in order to acquire.

Kitchen Received at Time

Is the time in which the kitchen has received the order through KDS or Kitchen Printer.

Knowledge Base

Is the user manual provided by Foodics for all of its setup devices and interfaces.

L

Last Data Download

Reflects the last time data was downloaded into the Cashier App.

Last Order

Shows the date/time when the latest order was made.

Last Sync

Shows the latest time where data was synced on a cashier device.

Localization

Is the feature of enabling secondary language for Foodics console and apps.

Login Pin

The app user's password which will be used to login to the applications.

Latitude

Is the angular distance of a place north or south of the earth's equator.

Live Chat

Is a service provided by Foodics for running Live Customer Service Support.

Longitude

Is the angular distance of a place east or west of the Greenwich meridian.

Loyalty

Are points/punches collected by the customer based on the loyalty method chosen, which can be redeemed later on for rewards.

Loyalty Integration

Loyalty programs are structured marketing strategies designed by merchants to encourage customers to continue to shop at or use the services of businesses associated with each program. Available programs include Loyalle and Mukafaat.

Loyalty Method

Is the core base of the Foodics loyalty, it can be either points (where each point equals 1 Riyal, or Punches where each punch equals 1 order). Can be configured in the settings section.

Loyalty Rewards

Are the reward specified when a customer reaches the reward required points/punches, can be redeemed in upcoming orders.

Loyalty Transactions

Offers a log of all customer loyalty qualified orders.

M

Marketing Integration

Marketing programs provides a marketing automation platform and an email marketing service that gives you the ability to create and manage mailing lists, newsletters, automated campaigns and more. Such as, Mailchimp.

Master Cashier

Is the main Cashier located in one branch which sub cashier relies on.

Maximum Level

Is the maximum allowed limit of an inventory item's quantity that can be housed by a branch or a warehouse.

Maximum options

Are the highest number of possible selections for modifier options.

Maximum Return period

The maximum period in which return will be allowed. Can be set manually from the Cashier Settings.

Menu Group

Are user created groups that contains all saleable entities, it offers a customized view of a business's menu for cashier app, web cashier and call center views.

Metric

Are values within a report that can be represented using a graph.

Minimum Level

Is the minimum allowed limit of an inventory item's quantity that can be housed by a branch or a warehouse.

Minimum options

Are the lowest number of possible selections for modifier options.

Modifier Splitting

Is the way modifiers are prices when more than one modifier is applied to the same product, like applying different toppings to a pizza.

N

Name Localized

Is the name of an entity using a secondary language.

Notifier APP

Is the Foodics provided application for displaying customers’ orders with their preparation status inside the restaurant.

Number of copies for prints

This term refers to how many prints are set to be printed for Receipt and kitchen prints. It will be set to one by default.

O

Occupied Tables

Is the number of tables with active orders assigned to them.

Official Receipt

Receipts can have one of two titles, its either an Official Receipt or a Receipt Reprint. The first print is always titled Official Receipt.

Offline Cashiers

Is the number of cashiers with no internet access at a given branch.

Online ordering Integration

Online food ordering is the process of food delivery or takeout from a local restaurant or food cooperative through a web page or app. Available integrations are Akel, W99l, TmmmT and Ngwah.

Open Discounts

Is the type of discount that is to be determined by the user at the time of application.

Open Till

Is a Cashier app button used to enter the amount of money found in Cash Drawer at the time of starting new shift.

Opening Amount

Is the amount entered by the user when opening the till, it represent the starting cash in the drawer.

Order Discounts

A reduction in the order's final price it can be either preset or open (Amount or Percentage).

Order Info Printer

Printer device that's dedicated for printing Order Info.

Order Info Print

Prints the header of the kitchen print separately.

Order Notes

Are additional remarks regarding the entire order that the cashier wants to convey to kitchen employees.

Order Sources

Where the order has been initiated it can be either from (Cashier, Call Center, API).

Order Tags

Are a method of grouping orders that share similar characteristics. Can be used to mark certain orders.

Order Transactions

Contains a list of all inventory transactions triggered by register operations.

orders Pending Count

Are orders waiting to be uploaded to the dashboard.

Orders Summary Report

Is a Cashier app report that is used to view details related to orders, sales, income and returns within a specified business date.

Original Quantity

The real available quantity of a specific item.

P

Paid Amount

The previously paid amount.

Par Level

Is the optimal amount of an inventory item kept by the branch/warehouse.

Partial Payment

Is the process of paying a partial amount of an order's price.

Pay In

Is used when you deposit money into the business for a reason other than sales during a shift.

Pay Out

Is used when you take money out of the cash drawer to pay someone or use it to buy something from a vendor during a shift.

Payment terminal Integration

is a device which interfaces with payment cards to make electronic funds transfers. Available integrations include Geidea.

Pending Orders

Are those orders sent by Call Center or Waiter, and are waiting for Cashier acceptance.

Pending Payments

Is the summation of all active orders remaining due amounts.

Persons

The number of persons assigned to the order.

Ping

Is a pairing option that checks for connectivity status between devices.

Preparation Time

The time dedicated for the product's preparation or the time spent for the order preparation after it has been sent to Kitchen.

Preset Discounts

Is the type of discount that is created and saved by an authorized Dashboard user.

Pricing Mode

There are two pricing modes which can be toggled. These modes are Inclusive where products and modifiers have taxes included within their prices, and Exclusive where product and modifiers have taxes excluded from their prices.

Pricing type

The way products are priced, either preset or open where the pricing is left for the cashier user to decide upon.

Printed At Time

The exact date and time when a print was generated.

Product Discounts

A reduction in the product's price it can be either preset or open (Amount or Percentage).

Product Mix Report

Is a Cashier app report that shows sales categorized by products and modifiers, as well as Waste and Non-Waste returns.

Product notes

Are additional remarks regarding a specific product that the cashier wants to convey to kitchen employees.

Product Recipe

Is the collective items and quantities used of inventory items to create the final product.

Product Search

Is a function used to arrange product names in alchemistical order and search through them.

Product Selling Type

The way products are been sold, either by unit or weight.

Product Tags

Are a method of grouping products that share similar characteristics. Will show on the cashier app if activated.

Production Transaction

Is a type of inventory transactions that is used when several items are combined together to create a final product.

Promotions

Is a method for customizing offers within a business such as, by two get one for free.

Purchase Order

Is an inventory transaction performed to place an order for a specific quantities of selected inventory items from a registered supplier.

Purchasing Transaction

Is a type of inventory transactions that is used when an inventory item/s are purchased from a supplier.

Push Notifications

Is the method used to cancel orders made by the Call Center/send a cancelation request to the cashier.

Q

Quantity Adjustment

Is an inventory transactions performed to deduct a specified quantity of an item's total quantity within a given branch or warehouse.

Quantity Adjustment Reason

Is the reason/s for deducting a quantity from an inventory item's total quantity such as, damage or expiry. Can be customized by the user.

R

Reasons

Are the causes for void & return, quantity adjustments and drawer operations, can be customized by the user.

Recall Order

Used to recall an order back form the history in case it was bumped by mistake.

Receipt Footer

The branch's footer to be printed on the receipt.

Receipt Header

The branch's header to printed on the receipt.

Receipt Logo

Allows you to upload your business logo which will be printed on the receipts and reports.

Receipt Reprint

Receipts can have one of two titles, its either an Official Receipt or a Receipt Reprint. The second print is always titled Receipt Reprint.

Receipt Subtotal

Is the Summation of the order's products and modifiers - Taxes.

Redeem Points

Is the action used to cash-in on your accumulated loyalty points/punches.

Reference

Is a sequence of numbers and characters used for identifying a specific entity at the database within the same business.

Register

Is a Cashier app screen used for placing and processing orders.

Remaining Amount

Equals to the To Pay Amount - Summation of all payment methods.

Required Modifier

When Minimum Options is set to 1 or higher for a modifier.

Return Order

Is the action taken when the customer wants to cancel the order after the payment has been completed.

Round type

The Final price's rounding method it can be either Up, Down or Average.

Rounding Amount

Total amount of rounding has been applied.

S

Scan Coupon

The action used to determine the validity of the coupon.

Seats

Is the number of seats within a table, can be used to determine the maximum number of guests.

Security Integration

Security softwares offers a synchronization between your security systems and Foodics in order to have faster more efficient decisions when needed. Available integrations include Solink.

Split Order

Allows you to split the order into two different orders.

Static Table

Pick a table in which all orders sent from that Waiter Device will be assigned to automatically.

Status

The current status of an order's lifecycle, which can be Active, Pending, Done.

STC Pay

STC Pay is a digital secure wallet that empowers individuals to take full control of their finances at their fingertips anytime, anywhere.

Stock Product

Is a type of products that is mainly used by retailers to automatically create a mirror in inventory items.

Sub Cashier

Is the Cashier added in master cashier as a sub cashier to increase the quantity of cashiers in one branch for a better operation.

Sub Mode

Is the mode enabled in case of having a Master Cashier to pair to. Paired cashiers will share the order numbering sequence.

Support Request

Is a service provided by Foodics for enabling clients to request problems support.

Sync Data

Is the process of downloading data updates from console using sync data button found in cashier settings.

System Version

Reflects the iOS running version.

T

Table View

Shows virtual layout of all created floors. Available tables will be labeled green, occupied will be marked red and tables who have the check ordered will be marked orange.

Tendered Amounts

Are the prefixed amounts paid by a customer.

Till Close

Is the process of closing the till by entering the amount of money found in Cash Drawer at the time of ending a shift.

Till Operations

Is the process of adding or removing cash from the drawer without completing any transaction.

Till Status

Shows if till is closed or open, if open, opening amount will be shown.

Till Summary Report

Is a Cashier app report that is used by to view details related to tills' timings and totals amounts within a specified business date.

Time Zone

Is a geographic region within which the same standard time is used.

Transfer Order

Is an inventory transaction that is performed to move a specified quantities of selected items from one location to another.

Transfer Transaction

Is a type of inventory transactions that is used when items are moved from one entity to another.

U

Upgradable combo group

Is an option that is when enabled upgraded items will sustain their upgrades even if size changes.

Upload Data

Is the process of uploading data updates to Dashboard using Upload Data button found in Cashier Sync screen.

Username

The app username which will show on the applications.

V

Variance Cost

The difference between Entered Quantity Cost and Original Quantity Cost represented as: Variance Cost = Entered Quantity Cost - Original Quantity Cost

Variance Quantity

The difference between Entered Quantity and Original Quantity represented as: Variance = Entered quantity – Original Quantity

Void & Return Reason

Are the reasons for which a void or return transactions was conducted.

Void Order

An Option to cancel or send Order Cancelation request.

W

Waiter Approval

Is a verification method used by the waiter users to double check the orders made by the customers before sending them to the cashier.

Waiter App

Is the Foodics provided application for serving ordering processes inside the restaurant.

Waiting Time

Is the amount of waiting time for an order's preparation.

Waste Return

Is a type of return in which the returned items can't be reused by the business.

Waste Void

Is a type of void in which the voided items can't be reused by the business.

Web Cashier

Is an online cashier which can be accessed through the web, used for placing and processing orders.

Working Hours

The time difference between Open Time and Close Time for a specific branch, which implies the number of working hours per day.