Introduction

LoyaPro is a loyalty system based on Apple wallet cards, upon registering with a merchant, a card of the brand's design will be added to the customer's wallet. Customers can then collect stamps on each visit to earn exclusive rewards.

You can reach Loyapro at:

1. Website: https://loyapro.com/
2. Email: Faisal@loyapro.com
3. WhatsApp: +966 558 305 001

Pre Requirement to Use LoyaPro Integration

To enable this integration, you must first have an account in Loyapro. If you don't have an account already, you can visit https://loyapro.com to create your own account

Enabling The Integration

1. Log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with non owner user, you will not be able to activate the integration
2. Navigate to the Marketplace from the left side options bar --> Search for LoyaPro under Loyalty category --> Click Install.
3. You will be directed to LoyaPro's portal, enter you credentials in order to login. If you don’t have an account you can visit https://loyapro.com to create your own account.
4. Once logged in, click Integrations at the left side options bar.
5. Click the Connect button next to Foodics Logo.
6. Foodics will ask you to authorize LoyaPro to access your account's data, click Authorize LoyaPro To Access My Account.
7. You have successfully enabled the integration.

Configuring The Integration

After enabling the integration you will be directed back to LoyaPro, click the Settings button next to Foodics logo, here you can configure the reward required visits and reward details.

Using The Integration

The Integration works in three ways:

• Awarding stamps to customers upon purchases.
• Deducting stamps from the customer upon returns.
• Allowing customers to redeem their rewards once the specified number of stamps have been reached.

Customer Stamps Earning

Stamps earning for customers is automated by the integration

Stamps earning happens when a customer makes an order at your restaurant.

You must add the customer to the order so that LoyaPro can identify the customer and apply a stamp.

When making an order in cashier, follow below steps to add customer to the order:

1. Create a NEW order.
2. Click ADD CUSTOMER on the top of the order details section.
3. Select the customer if pre registered, or click the + icon to create a new customer.
4. Proceed with the order.

Once the order is closed and paid, the customer will receive one stamp per order.

Note: Customer must be registered with his phone number through the QR code provided by LoyaPro for this particular brand.

Customer Stamps Deduction

Stamps deduction for customers is automated by the integration

Stamps deduction happens when a customer returns an order

To return an order, follow below steps in the cashier app:

1. Click ORDERS.
2. Go to ALL, look for the order you want to return.
3. Click on the order.
4. Click MORE --> Return Order.
5. Select the products to be returned with their quantities.
6. Click Done.

Stamps will automatically be deducted from the customer's card.

Customer Reward Redemption

The customer visits one of your branches and informs the cashier that they have LoyaPro reward and would like to redeem it.

The cashier user will do the following:

1. Create a NEW order.
2. Ask for customer information (name or mobile).
3. Click ADD CUSTOMER on the top of the left view and add the customer to the order.
4. Click MORE on the top right --> Redeem Reward.
5. If you have more than one loyalty integration, the cashier will ask you to select the integration. Select LoyaPro Loyalty. If you have only one loyalty integration, the cashier will directly ask you to enter the reward code which is displayed on the card in the client's wallet.
6. Enter the Reward Code provided by the customer.
7. Click Apply.

If the reward code is valid, the cashier app will show the reward details to the cashier user. If the reward is invalid, the cashier app will show an error message.

Assuming the reward is valid, the cashier user will confirm with the customer.

Click Redeem to apply the reward. Now the reward is applied and the customer can enjoy their reward.