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UPP

UPP is a Loyalty Web Application that allows you to create your own branded loyalty web application. UPP provides your customers with a seamless and easy to use loyalty and rewards experience.

You can Reach UPP at:

Enabling the integration

  1. log in to your Foodics console at console.foodics.com/login using the owner email, If you logged in with non-owner user, you will not be able to activate the integration.

  2. Navigate to the Marketplace page --> Search for UPP under Loyalty Category --> Click Install.

  3. You will be redirected to the UPP's login portal, enter your business credentials to sign in. If you don't have an account click on sign up with Foodics.

  4. Foodics will ask you to Authorize UPP to access your Foodics Account, click Authorize UPP To Access My Account to Proceed.

  5. After Authorization, You will be Re-directed back to UPP's portal with the Foodics account details.

  6. The Integration has been enabled successfully!

Using The Integration

The integration works in three ways:

  • Giving points to your customers.
  • Allowing your customers to use their points to redeem their rewards
  • Deducting points from customer when the customer returns an order.

Customer Points Earning

Points Earning for customers is automated by the integration Points earning happens when a customer makes an order at your restaurant. You must add the customer to the order so that UPP can identify the customer and increase his points

When making an order in the Cashier, follow the below steps to add the customer to the order:

  1. Create new Order.
  2. Click Add Customer on the top of the left view.
  3. Select the customer if pre-registered, or click the + icon to create a new customer.
  4. Proceed with the order
  5. Once the order is closed and paid, the customer will receive his points.

Customer Points Deduction

Points deduction for customers is automated by the integration and happens when a customer returns an order.

To return an order, follow the below steps in the cashier app:

  1. Click Orders.
  2. Go to All--> click on the order you want to return.
  3. Click More --> then Return Order.
  4. Select the products to be returned with their quantities --> Click Done.
  5. Points will be d deducted automatically from the customer's balance.

Customer Reward Redemption:

The customer visits one of your branches and informs the cashier that he want to use his UPP reward. The Cashier user will do the following:

  1. Create a new Order and ask for the customer information (Name or Phone number).
  2. Click Add Customer on the top of the left view and add the customer to the order.
  3. Click More on the top right --> Redeem Reward.
  4. If the Customer has more than one Loyalty integration, the cashier will ask to select the integration --> Select UPP Loyalty.
  5. If you have only one loyalty integration, the cashier will directly ask you to enter the Reward Code which should be displayed in the UPP Web App --> Click Apply.

UPP allows the following actions in regards to the accumulated points:

  • The Customer is able to redeem the points with cash, which will generate an order discount reward with the amount of cash acquired.
  • The Customer is able to redeem the points with products, which will generate a 100% product level discount reward.
  • Rewards can then be redeemed by the same customer or gifted to another UPP customer.

Note: Rewards can either be entered manually or using the reward QR scanner, where the cashier user will scan the UPP reward QR which will auto assign the customer to the order and get the reward details.