Contents

• Introduction
• Configuring Xero Organization
  • Items
  • Default Customer
  • Suppliers
  • Tracking Category and Options
  • Payment Accounts
  • Inventory Accounts
    • Inventory Entries
• Enabling The Integration
  • Doing The Mapping
• Syncing Data
  • Sales Sync
  • Inventory Sync
  • House Account Sync
  • Auto Sync
  • Sync History
• Notes On the Integration
• FAQ
• Common Issues and Fixes

Introduction

Xero integration provides a way to sync your sales, inventory transactions, and house account transactions to your Xero account.

It makes one sales invoice for each branch in each day. Each invoice will have associated payments based on your payment methods.

For inventory, a bill, credit note, or a journal entry is created depending on the inventory transaction type.

For house account transaction, a journal entry is created

This guide helps you to setup and run the integration with Xero

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Configuring Xero Organization

The integration requires you to do mapping between Foodics and Xero for certain entities.

This can be done by creating resources in Xero then link them to Foodics Xero Integration in the integration settings page

We recommend that you first create all needed resources in Xero before enabling the integration and starting doing the mapping

Follow bellow points for detailed explanation on each mapping section

Items

When you sync sales from Foodics to Xero, the sync creates an invoice in Xero. The invoice contains Items

You need to map these items in order for the integration to know where to send the sales data

The invoice items are:

• Sales Item: holds the total amount of net sales
• Charges Item: holds the total amount of charges
• Tips Item: holds the total sum of tips
• Rounding Item: holds the total amount of rounding
• Taxes Item: holds the total amount of taxes
• Discounts Item: holds the total amount of discounts
• Gift Cards Item: holds the net amount of sold and used gift cards

Creating The Items in Xero

1- Log in to Xero dashboard

2- Go to Business --> Products and services --> New Item

3- Fill the Item Code and Item Name. Check the box I sell this item, and make sure to select a Sales Account. Below is a sample

Click to Zoom

4- Don't enter a unit amount, don't select a tax rate, and don't check the I track this item box

5- Click Save

6- Do the same for each item in the integration settings

Note: If you didn't select a Sales Account, the integration will not be able to create invoices

Default Customer

It is a requirement of Xero that each invoice must have an assigned contact. You should create a default contact to be assigned in the invoices generated by the integration

Creating Contact in Xero

1- From Xero dashboard --> Contacts --> New

2- Enter a contact name as illustrated in below image

Click to Zoom

3- Save

Suppliers

Suppliers are contacts used for bills in Xero. You should create one supplier in Xero for each supplier in Foodics. These suppliers are used when mapping purchasing transactions to bills.

To create contacts for Foodics suppliers, please follow the same steps for default customer

Tracking Category and Options

Tracking categories is Xero way to separate entries per branch. You should create a tracking category e.g. 'Branches' and create an option for each branch and warehouse.

Later you can filter reports by tracking category options

Creating Tracking Category and Options in Xero

1- From Xero dashboard --> Accounting --> Advanced --> Tracking Categories

2- Click on Add Tracking Category

3- Give it a name, then add a category option for each branch/warehouse you have in Foodics as illustrated in below image

Click to Zoom

4- Save

Payment Accounts

You should create one account for each payment method defined in the dashboard. The payment accounts should either be a bank account or a normal account

1) Creating Payment Accounts in Xero

1- From Xero dashboard --> Accounting --> Chart of accounts

2- Click Add Account

3- Select an Account Type, give it a unique Code, add a Name to it, and make sure to select Enable payments to this account as illustrated in below image

Click to Zoom

4- Save

Note: if you didn't select the option Enable payments to this account for payments accounts, the integration will not be able to sync payments

2) Creating Bank Accounts in Xero

1- From Xero dashboard --> Accounting --> Bank accounts

2- Click Add Bank

3- Select an Account Type, give it a unique Code, add a Name to it.

Inventory Accounts

These accounts are used for bills and journal entries as described in the Inventory Entries section. None of these accounts should have account type Inventory because this type is used internally by Xero. If you used an account with type inventory, the integration will not be able to send data to that account and error will occur

The inventory accounts are as below:

• Inventory: Stores the cost of all inventory items
• Cost of goods sold: Stores the cost of consumed inventory items
• Inventory adjustment: Stores the cost of lost/damaged/wasted inventory items
• Pending transfers: Stores the cost of inventory items that are pending receiving. When you transfer items from branch A to branch B, items that are not yet received by branch B will be stored in this account
• Tax account: Stores the taxes paid in purchasing transactions

Creating Inventory Accounts in Xero

1- From Xero dashboard --> Accounting --> Chart of accounts

2- Click Add Account

3- Select an Account Type, give it a unique Code, add a Name to it

Note: Make sure account type is NOT Inventory

4- Save

Inventory Entries

Cost Adjustment:

If new cost is higher than old cost:

• Credit: inventory adjustment account
• Debit: Inventory account

If new cost is lower than old cost:

• Credit: Inventory account
• Debit: inventory adjustment account

Inventory Count

If variance quantity is positive (new item quantity is higher than original item quantity):

• Credit: inventory adjustment account
• Debit: Inventory account

If variance quantity is negative (new item quantity is lower than original item quantity):

• Credit: Inventory account
• Debit: inventory adjustment account

Quantity Adjustment

• Credit: Inventory account
• Debit: inventory adjustment account

Consumption from Orders Transactions:

• Credit: Inventory account
• Debit: Cost of goods sold account

Transfer Out:

• Credit: Inventory account
• Debit: Pending transfer account

Transfer In:

• Credit: Pending transfer account
• Tracking option: sender branch
• Amount: all sent cost
• Debit: Inventory account
• Tracking option: receiver branch
• Amount: received cost
• Debit: Inventory adjustment account
• Tracking option: receiver branch
• Amount: variance (lost) cost

Waste from Orders

• Credit: Inventory account
• Debit: Inventory adjustment account

Return from Orders:

• Credit: Cost of goods sold account
• Debit: Inventory account

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Enabling The Integration

Please ensure you have configured your Xero organization as shown Here before enabling the integration

Follow below steps to enable the integration

1- Sign in to your Foodics account at console.foodics.com/login

2- Navigate to Marketplace page --> Search for Xero under Accounting --> Click Install

3- Foodics will ask for your permission

Click Authorize App To Access My Account to proceed

Click Cancel Authorization if you want to cancel the process

4- After clicking Authorize App To Access My Account, you will be taken to Xero to connect to your Xero organization

5- Sign in to Xero if not already signed in, select Xero organization that you want to connect to (in case you have more than one Xero organization)

6- Click Allow Access

7- You will be taken to the integration settings page as shown below, where you can configure and use the integration

Click to Zoom

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Doing the Mapping

After creating all the needed resources in Xero as explained above, go to the integration settings page

1- For each section, e.g. Items, click Edit on the top right of the section

2- For each object in the section, click on the box against it

3- Select the appropriate resource from Xero, e.g. Foodics Sales item will be linked to the Sales item you created in Xero

4- Do this for all objects, DON'T leave any object with no mapping (empty box)

5- Click Save

Note: 

1. If you kept an object with no mapping (empty box), the integration will not be able to send data
2. If you would like to only synchronise your sales from Foodics to Xero you dont have to map any inventory related feilds (inventory accounts, warehouses & suppliers).

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Syncing Data

After doing all the needed mapping, you can now sync data with Xero

The sync section is available in the integration settings page. You can access the integration settings through This Page, you can add it in your browser favorite bar for easier and quicker access

The sync is divided into there sections, Sales Sync, Inventory Sync, and House Account Sync

Notes on Sync:

• The sync can be done for a single business date at a time, you can't select a date range
• You can select to sync all branches at once, or sync specific branches
• House account sync is done for all branches by default

The sync section is available at the bottom of the settings page as shown below

Sales Sync

The Sales Sync will create an invoice in Xero for each branch in Foodics, so if you have three branches in Foodics and all have sales on the selected business day, the integration will send three invoices to Xero

The invoices are sent with payments and the payments are directly deposited to their mapped accounts, no manual action is needed in Xero dashboard

Inventory Sync

When syncing inventory, the integration creates

• A bill for each Purchasing transaction made in Foodics. The bill will contain the supplier in Xero that is mapped to the supplier in Foodics
• A credit note for each Return to Supplier transaction
• Manual Journals for all other inventory transactions

Note on Bills and Credit Notes:

Bills and Credit Notes are sent to Xero in Awaiting Approval status, you need to log in to Xero and Approve them, then Pay/Refund them in order to reflect them on your accounts. This is done to give you a chance to review the Bills and Credit Notes before closing them

Note on Manual Journal:

Manual journals are sent to Xero in Draft status, you will need to log in to Xero and Post them manually in order for these manual journals to reflect on your accounts. This is done to give you a chance to review the entries before posting them

House Account Sync

Note: you can skip this sync if you don't use House Account in your business

When syncing house account, if there is a payment against house account for the selected day, the integration sends manual journals to Xero as below

• Credit: House Account payment account
• Debit: The used payment method account

Sample

A customer owes you 150 SAR on his house account, the customer came and paid 100 in Cash and 50 in credit card, the integration will send a manual journal with the following

• Credit: House Account payment account for 150 SAR
• Debit: Cash payment method account for 100 SAR
• Debit: Credit card payment method account for 50 SAR

Auto Sync

Allows you to configure the integration to automatically sync data based on your selected time.

To setup the auto sync follow the below steps:

1. go to the integration page
2. navigate to auto sync
3. select the Sync Type and select the branches
4. on the top right set the hour that you want to sync the at
5. click save.

Sync history

Allows you to see the previous syncs that you did, their time, type, status, and the synced branch.

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Notes On The Integration

• The integration is suitable for small businesses.
• Ensure all cashiers end day before uploading the data to Xero

FAQ

Q1: I added new entities in Xero but they don't appear in Xero integration settings page, what should I do?

1. Click Refresh button on the entities you need to fetch the data for
2. Now recheck for the newly added entities.

or

1. Check in Xero if the wanted entities are Active

Q2: I was using Xero integration on Foodics V3, do I need to redo the integration on Foodics F5?

You don't need to redo the integration in terms of creating accounts all over again in Xero. You just need to do the mapping in the integration settings for the first time. Just like when you configured the integration for the first time on Foodics V3.

Xero integration on Foodics F5 has introduced

• New sales item (Gift Cards)
• New sync section (House Account)

The guide explains how to configure each of these new additions

Xero integration on Foodics F5 has removed

• Default Vendor

You no longer need to map Default Vendor on F5

Q3: What Timezone do the auto sync follow

It follow your foodics business account timezone.

Q4: can I do my syncs retrospectively?

yes, you can, by using the daily sync feature.

Q5: what should I do if a sync job fails?

before contacting support you need to check if you are facing one of the [Common issues and fixes link]

Common Issues and Fixes

Case 1: Sync Job keep failing (in the sync history)

in this case you need to check if all your fields are mapped, if all the fields are mapped check the below case.

Case 2: the integration page does not fetch my Xero data at all

1. on the selected entity hit the refresh button
2. if it didn’t work, go to your profile Icon
3. click it and hit logout
4. on the top right hit the reload button
5. reconnect again and the issue should be fixed

Case 3: Numbers between Foodics and Xero are different, why?

This issue can happen, on specific special cases, you need to check if you are facing one of the below cases:

1. you have negative payment method, to check:

   1. Go to Foodics account > Reporting > Payment report
   2. in the business date filter by the synced date
   3. check if you have any payment method that has negative Net amount
   4. in this case you need to close your invoice manually since Xero does not accept negative payment methods.

   

2. you are using Gift cards

   1. Go to Foodics account > Reporting > Payment report
   2. in the business date filter by the synced date
   3. check if you have any payment method Gift Cards
   4. in this case you need to close your invoice manually using Prepayments in Xero

   Note: we don’t send gift cards payments since it is already recorded as sales when the customer bought it, please ask your accountant to create the prepayments.

Case 4: Xero error: Invoice not of valid status for modification

This error means that you have the same invoice Reference number eg: 1 Purchasing PUR-002365 and it's already marked as approved.

How could this happen?

• you manually created an invoice with the same Reference number [eg: 1 Purchasing PUR-002365]. or
• you already synced and approved this date before, but you forget about it (it could happen to any of us)

How to fix this?

Unfortunately, Xero does not allow Approved invoices to be modified (nor foodics does) so changing the reference is not an option.

• you have to identify what is the cause problem, (if you already synced the data or you manually created an invoice with the same reference number)

How to check what is causing the issue?

1. Go to Xero > Business > Bills to pay > all
2. Search for PUR-002365
3. Check if the invoice is manually created or a synced invoice
   1. based on the results, he either does nothing (if the invoice is already synced and he forgets about it)
   2. or manually create it with a different reference pattern (ex: man-01)