When you receive the error Connect Error Offline from one of the connected devices in the Cashier (Printer, KDS, etc..), follow these steps to fix the issue:
- Make sure that all devices are connected to the same network.
- Make sure that the printer is electrically connected and the printer is on.
- Disconnect the network cable between the printer and the modem and connect it again.
- Make sure that the IP address for the devices added to the devices page is correct, you can verify the IP address by doing the following:
- Printer: press on the reset button behind the printer for a couple of seconds, then a paper with the IP will be printed out.
- Sub Cashier: Tap on Home at the bottom, then tap on Diagnostics.
- KDS: Tap on Manage then Diagnostics.
- Notifier: Tap on Manage then Diagnostics.
- Display: Tap on the upper right corner (iPad in Arabic) or the upper left corner (iPad in English) then tap Diagnostics.
- To edit the IP address tap on the Edit button next to the needed device then edit the IP.
- Restart the modem/printer and try again.